Log in

Massachusetts Ambulance Association

EMD Workshop (Ambulance & Public Safety)

  • May 24, 2019
  • 8:00 AM - 4:00 PM
  • Trinity EMS Training Center


Registration is closed

This workshop focuses on QAQI on the International Academy of Emergency Dispatchers EMD system. A simple working lunch will be provided.

Target Audience

The target audience for this class is IAED Q’s.  Q’s from all EMD systems are welcomed.  Each session of the conference will be 30 or 60 minutes long.  


Presenters for the workshop are from Priority Dispatch,  Pro EMS, and Trinity EMS.

  • 08:00-08:15    Welcome, Housekeeping
  • 08:15-08:45    Scoring standards 10                  Brad Lamothe
    How we transitioned to scoring standards 10 and how we use it.
  • 08:45-09:30    EMD learning plan 2.0                 Joe Breen
    Trinity’s revised learning plan for EMD improvement
  • 09:30-09:45    Quality Improvement Unit, Dispatch Review Committee       Chris Archambault
    An overview out Trinity’s QIU and DRC. How we got this going and how easy it is to use.
  • 09:45-10:00    Break
  • 10:00-12:00   Compliance Factors, QA, QI            Tony Guido
  • 12:00-13:00    Working lunch    Live QA with Joe and Brad
    We will Q calls that Trinity has received (HIPAA Compliant) and show how we do this. Class participation will be encouraged.
  • 13:00-15:00   QA Infrastructure                         Tony Guido
  • 15:00-15:15 Break
  • 15:15-15:45  Steering Committee                      Jon Kelley
    An overview of our Dispatch Steering Committee and the inclusion of our Medical Director.
  • 15:45-16:00    Wrap up and Q&A                        All


Address for Uber or Taxi

Trinity EMS Training Center
10 Jean Ave Unit 12
Chelmsford MA, 01824

Address for Parking
Parking is restricted at the training center. If you are driving, please park at

Trinity EMS Headquarters
1221 Westford St
Lowell, MA 

A shuttle will bring you to the training center.

Continuing Education Credits

This workshop has been approved by the Massachusetts State 911 Department for 8 CEUs.

Sponsored By